SHIPPING POLICY
Processing Time:
All orders are processed within 2-5 business days. You will receive an email notification once your order has shipped.
Shipping Rates & Delivery Time:
We offer shipping within the USA only. Shipping rates are calculated at checkout based on your location and the size of your order. Estimated delivery times are 3-7 business days.
Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email to keep you updated on your package’s journey.
Missing or Delayed Shipments:
If your order is delayed or missing, please contact our customer service team at hi@melodeecool.com. We will do our best to assist you in locating your package.
Returns & Exchanges:
For more information on returns and exchanges, please visit our Return Policy.